Contact Center Communications Analyst - Bali, Indonesia

Join Travel + Leisure Co. as a Contact Center Communications Analyst in the heart of Bali! This is your chance to leverage data-driven insights to enhance customer interactions and optimize contact center performance in one of the world’s most dynamic travel and hospitality industries. Located in the vibrant city of Denpasar, our office is nestled in a serene and inspiring environment, surrounded by lush greenery and just a stone’s throw away from the bustling tourist hotspots of Bali.

As a Contact Center Communications Analyst, you will be at the forefront of improving our customer service operations. You’ll work closely with our team of dedicated professionals to analyze call center data, identify trends, and implement strategies that enhance customer satisfaction and loyalty. With your expertise in tools like Google Analytics, Tableau, and Power BI, you’ll create insightful reports and dashboards that inform our decision-making process.

This role is perfect for a data-savvy professional with a passion for travel and customer service. If you’re ready to make a meaningful impact in the travel industry while enjoying Bali’s unique culture and lifestyle, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Analyze call center data using tools like Google Analytics, Tableau, and Power BI to identify trends and patterns.
• Create insightful reports and dashboards to inform decision-making and improve customer service operations.
• Work closely with the customer service team to enhance customer interactions and resolve issues efficiently.
• Monitor and evaluate customer satisfaction metrics to ensure high standards of service.
• Implement strategies to optimize contact center performance and reduce call volumes.
• Provide regular updates and recommendations to the management team based on data analysis.
• Collaborate with other departments to ensure seamless communication and coordination.
• Stay updated with the latest industry trends and best practices in customer service and contact center management.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in a customer service or contact center role, preferably in the travel and hospitality industry.
• Proficient in using data analysis tools such as Google Analytics, Tableau, and Power BI.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent communication and interpersonal skills to work effectively with diverse teams.
• Familiarity with CRM systems like Salesforce or HubSpot is a plus.
• Certification in customer service or contact center management is a plus.
• Fluent in English, both written and spoken, with knowledge of Bahasa Indonesia is a plus.

🛠️ Keahlian

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